MyChart Account Access - Children's Health (2024)

During your child’s visit you may have received an email or text from Children’s Health with a link to sign up for MyChart, the Children’s Health Patient Portal. Click the link and follow the instructions to set up your Children’s Health Patient Portal username and password. The link expires after 30 days and is no longer valid after the first time you use it.

Note that if you already have a MyChart account for another health organization, you must create a separate Children’s Health MyChart account. You can link your accounts when logged in to MyChart or the Children’s Health app.

Learn more about the Children’s Health app

MyChart Account Access - Children's Health (1)

Activate Your Account

  1. Click the signup link in the activation text or email you received.
  2. Complete all fields on the Signup Page. You may need to copy and paste an activation code from the message you received with the activation link.
    *Be sure to enter your own birthday, not your child’s, to confirm your identity.

    Your password must have:

    • At least 8 characters
    • 1 uppercase letter
    • 1 number
  3. For easy access from your mobile device, download the Children’s Health app from your favorite app store or text “app” to 77444.

    Message and data rates may apply

    Message and data rates may apply. Message frequency varies. See our Privacy Policy and Terms of Service.

    Reply STOP to opt out of texts and reply HELP for help.

    Message and data rates may apply. Message frequency varies. See our Privacy Policy and Terms of Service.

    Reply STOP to opt out of texts and reply HELP for help.

    You can also access the Patient Portal from any web browser by going to mychart.childrens.com.
  4. Log in to the Children’s Health Patient Portal account with your username and the password you created.

Account Types

Children’s Health provides 3 kinds of MyChart accounts:

  • Proxy Account
    (for parents and legal guardians)

    A proxy account allows a parent or legal guardian full access and control over the account for a child under the age of 18. A child may have more than one person designated as their proxy. Each proxy must have their own Children’s Health MyChart Patient Portal account.

    Caregivers are not eligible for proxy accounts for children under the supervision of Child Protective Services.

    Request a proxy account

  • Minor Account
    (for patients age 14-17)

    A patient aged 14 to 17 can have a minor account if their parent or legal guardian consents. The minor account and any associated proxy account will have access to the same MyChart features and all of the minor’s personal health records.

    A proxy can request a minor account for their child in MyChart by navigating to Menu > Minor Account (14-17) > Parental/Guardian Consent and completing the Parental/Guardian Consent Access to MyChart form.

    Children in foster care and their caregivers are not eligible for MyChart accounts.

  • Adult Patient Account
    (for patients age 18+)

    A patient 18 years of age or older has their own account, and full access and control over their account. If a parent or legal guardian wishes to have access to their adult child’s account, the child can give proxy access in MyChart by Navigating to Menu > Sharing > Sharing Hub.

    Request an adult patient account

Note that children under the age of 14 cannot have their own accounts.

To protect the child’s health information, our Health Information Management Department must verify a parent or legal guardian’s identity before giving full proxy access. This may take up to 5 business days.

Until then, you can log in to the Children’s Health Patient Portal to view your child’s upcoming appointments, complete PreCheck-in tasks, or review COVID-19 and RSV lab results from an emergency room visit. These can be accessed from your child’s health record.

Need Help?

If you are not granted full proxy access within 5 business days of creating your Children’s Health MyChart account, or if you have issues creating your patient portal account, call our Health Information Management Department at 214-456-2503.

Frequently Asked Questions

  • What if I already have a MyChart Account?

    You need a separate MyChart account for each health organization you use.

    You can link all of your MyChart accounts to see all your child’s health information in one place. Select “Link My Accounts” from your home screen in the Children’s Health app or from the MyChart main menu if you’ve logged in from a browser.

    If you already have the MyChart app installed on your mobile device, the easiest way to activate your account is to click the link in the activation message you received by text or email.

  • Can I activate my account in the MyChart app?

    The fastest and easiest way to activate your account is to click the link in the activation message you received by text or email. After you’ve activated your Children’s Health account, you can add Children’s Health to your MyChart Health Organizationsin the MyChart app and log in with the username and password you set up during activation.

  • I accidentally clicked the wrong button and declined the Terms & Conditions. How can I activate my account?

    If you went through the signup process but declined the Terms and Conditions, you will need to submit a new account request.

    Request an account

  • I clicked the activation link and the page asks for an activation code. Where do I find that?

    If you do not click the link in the activation message within 28 days of receiving it, you will receive a follow-up message that includes a 10-character code. The activation code is a mix of letters and numbers with a dash in the middle. It may be followed by a date.

    You will need to copy and paste the activation code from the reminder message to the activation form.

  • The activation link or code I got doesn’t work. How can I get a new one?

    Activation codes are valid for 30 days. If you did not activate your account within 30 days of receiving the activation message, you will need to request a new code.

    Request a new code

  • How do I add another child to my proxy account?

    To add another child to your proxy account, you will need to submit a new Proxy Access Request. You may include multiple children on your request form.

    Add another child to my proxy account

  • Can I share an account with my child’s other parent(s)?

    No, each proxy must have their own account. To add another parent to your child’s account, that parent will need to submit a Proxy Access Request. They may include multiple children on their account request form.

    Request a proxy account

  • How do I add another parent to my child’s account?

    To add another parent to your child’s account, that parent will need to submit a Proxy Access Request. They may include multiple children on their account request form.

    Request a proxy account

See all MyChart Frequently Asked Questions

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MyChart Account Access - Children's Health (2024)
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