Port of Seattle Updates — Washington Public Ports Association (2024)

The Port of Seattle/Seattle-Tacoma International Airport (SEA) website is currently down as part of the system outages that began Saturday, August 24. Until fully restored, please check this page for official statements and updates.

• • Arrive at the airport at least two hours before a domestic flight and three hours before an international flight.

  • Passengers traveling on international or low volume carriers may still be affected with bag tag and boarding passes printed by hand. Passengers on these carriers should check with their airline on when to arrive at ticketing if you’re checking baggage.

  • Use your airline app to get your mobile boarding pass and check baggage before you get to the airport. WiFi at the airport is unavailable, so doing it before you get to the airport will help speed up the check-in process.

  • Certain programs and services, like SEA Visitor Pass and Parking receipt requests, are currently unavailable; teams will process your inquiries as soon as possible.

  • Real-time checkpoint wait times are currently unavailable on display screens in the airport, but our teams will direct you to the best checkpoint for fast and efficient service. Wait times have been minimal and over 90% under 30 minutes or less.

  • Passengers are encouraged to prioritize carry-on luggage if possible and follow standard TSA guidelines for packing, including the 3-1-1 liquids rule.

  • Look for the team in green for assistance throughout the airport!

  • Step-by-step directions are available on our interactive map.

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• • Interactive Map

  • SEA Spot Saver

  • OrderSEA

  • SEA Airport Lost and Found is taking online property reports . The phone system is unavailable. Please be patient as we work through customer inquiries.

  • Reserved Parking - Reserve SEA

• • WiFi

  • Port of Seattle website

  • flySEA app unless downloaded previous to 8/24/2024.

  • SEA Visitor Pass

  • Electronic displays

  • TSA wait times

Previous Communications

• Restoration of common use systems continues to progress. Virtually all airlines are back to full service for ticketing and baggage management.

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  Few flight delays or disruptions are occurring beyond a typical busy holiday volume period. That continues to be the main priority to get passengers to and from their travels safely. TSA wait times are minimal while dining and retail locations are operating normally.

  Display boards for flight and bag information are still being worked on in partnership with the airlines.Port staff and volunteers have racked up nearly 4,000 hours supporting customers since Monday.

  Monday will be the busiest day for the holiday. Please visit our travel tips to find the best ways to prepare.

• More systems continue to return to normal this morning. Nearly all common use airlines systems for flights have returned to international and low volume carriers. Travelers will also see monitors for those carriers at their checkin counters back in operation.

  Flight and bag information displays are still down. Teams are making progress for those to return soon. Staff and volunteers in green attire continue to be available at key locations to help travelers with information. Those displays remain as the most apparent disruption to travelers. Aircraft operations have been back to normal and there have been minimal delays in departures and arrival activity.

  Please prepare with tips below as it is still a busy holiday period.

• Today has been a very successful travel day for the start of the Labor Day weekend. The majority of travelers won’t notice disruptions in their experience as high volume carriers are back to normal operations. Flights are arriving and departing as normal with few delays. The recovery process for common use carriers, such as international and low volume, continues as we test and safely restore systems to print bag tags and boarding passes.

  See below for a full list of travel tips on how to prepare for Labor Day travel.

• Teams continue to work on restoring Port of Seattle systems and are assisting travelers during the current outages. Labor Day travel is expected to be busy at Seattle-Tacoma International Airport (SEA) and the cruise terminals.

  Aircraft departures and arrivals continue to operate as normal. The biggest challenge for travelers remains viewing flight and baggage information on display monitors throughout the airport. Those systems are still down; however, you can access the information on airline and travel apps or by asking our team in green.

  Reserved Parking and all other garage operations at Seattle-Tacoma International Airport (SEA) are working. Guests can reserve terminal direct parking on the fourth floor at Reserve SEA.

  Plan to arrive two hours before a domestic flight and three hours before an international flight, or check with your airline for a recommended time of arrival.

• Seattle-Tacoma International Airport (SEA) is making progress on restoring the previously impacted elements of the baggage system. Multiple teams have implemented and are using a variety of methods to ensure bags reach their aircraft. Travelers should continue to prioritize carry-on luggage if possible.

  If you are traveling today, please check with your airline for flight and baggage information. Plan to arrive two hours before a domestic flight and three hours before an international flight. See below for more information regarding Seattle-Tacoma International Airport (SEA) or Maritime facilities.

• SEA Airport continues to experience system outages and is working to restore to full service. Our priority is getting customers where they need to be. To help your travel day, continue to check with your airline and review these tips:

  • International travelers are encouraged to arrive early for check in and bag check.

  • Standard TSA rules apply through security checkpoints. Follow the 3-1-1 liquids rule to get through quicker.

  • Get assistance from our Customer Care team on @flySEA social media and on Customer Care Connect.

• The Port of Seattle continues to experience system outages. We’re continuing to work with our partners to resolve this and will provide updates when we know more.

• System outages continue at the Port of Seattle, including at SEA Airport. Port teams continue to make progress on returning systems to normal operations, but there is not an estimated time for return. If you are traveling today

  • Check in for your flight online before you leave home and use airline apps to get your boarding pass.

  • If you do not have to check a bag, stick to just carry-on luggage. Give yourself extra time to get to SEA and to your gate.

  • In-terminal screens are experiencing technical issues showing flight information. Please check with your airline for the latest gate information.

• The Port of Seattle maritime facilities phone systems are down as part of a system outage. For urgent matters, call:

  • Recreational boating at (206) 601-4089 or VHF Channel 17

  • Fishermen’s Terminal at (206) 617-4898

  • Bell Harbor at (206) 462-9567

  • Marine Maintenance at (206) 556-1678

  For Terminal 91 operations, call (206) 606-8152. If the call is not answered, leave a voicemail and then call the number again within 5 minutes.

• To help get through the airport easier, use airline apps to get your mobile boarding pass for your flight and tag bags online before you get to SEA.

• Earlier this morning the Port of Seattle experienced certain system outages indicating a possible cyberattack. The Port isolated critical systems and is in the process of working to restore full service and does not have an estimated time for return.

• The Port of Seattle, including SEA Airport, is experiencing an internet and web systems outage, which is impacting some systems at the airport. Passengers are encouraged to check with their airlines for the latest information for their flights.

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